What to Look For

Finding an information technology service company and a computer service company you can depend on is not easy. ITC Computers has made a list of questions that will help when searching for information technology services and computer service companies.

What to Look For:

  • Do they have depth?
  • What is their history of doing business in the area?
  • Do they have real testimonials on their web site?
  • What is their reputation?
  • Do they have references?
  • Do they educate on other peoples mistakes?
  • Are they community minded?
  • Are they reliable?
  • What makes a computer company great?

*Tip

A common mistake is to hire a friend of a friend of a friend who does computers from home for relatives. All good intentions aside, they are often not qualified or certified. That means if someone like that does work on a computer, they are not protected by guaranties and manufacturer warranties.

What Makes a Computer Company Great?

Here are some helpful questions to assist your decision:

  1. Do they offer service levels?
  2. What are the products offered?
  3. Do they service the products that you own?
  4. Do they sell name brands?
  5. Do they have corporate made systems that are backed up by solid warranties?
  6. Do they offer great service?
  7. Do they have high standards?

What to look for:

  • Courteous staff
  • Respond to requests quickly
  • Integrity (Do what they say they will do)
  • Great timing
  • Experience
  • Knowledgeable staff
  • Pleasant to do business with
  • Expect nothing less than the service received at a restaurant

What to look for:

  • Professional dress
  • Quality products
  • Quality of service
  • Won’t lower service standards to save money
  • Guaranties products and services

*Tip

The difference between buying a computer that is assembled in the basement or back room versus a computer that is assembled by the manufacturer with a manufacturer warranty is a mixture of components and if something goes wrong and that computer company goes out of business, repairs may be expensive. It’s common to see small independent computer companies come and go. The benefits of dealing with ITC are that the manufacturer guaranties parts and labour and customers can take them to any authorized computer service company like ITC to have them repaired.

Try out the ITC Experience Now and Call Us Today:
1-250-754-3993 or email info@itccomputers.ca.