Choosing the right information technology is essential for success. The support system is just as vital. Today’s advanced technology requires a service partner with solid experience, flexible solutions and depth of resources.

ITC COMPUTERS is committed to helping businesses reduce IT risk by keeping their corporate data and network systems running around the clock. ITC COMPUTERS ITC-ProActive Care Agreements provide trained network engineers to respond on-site, in 2 hours for mission-critical technology on a 24×7 basis.

Prevent Downtime Before it Happens

ITC COMPUTERS incorporates monitoring into every ITC-ProActive Care Agreement to proactively “watch” your critical resources and assure they are operating efficiently at all times. Our “predictive problem-solving” technology continually monitors your systems environment, providing alerts that enable rapid identification of problems based on client-defined threshold limits. All critical alerts result in immediate response by ITC COMPUTERS, optimizing uptime, and minimizing time-to-repair if there is a system “hard” failure. In many cases, the support process is underway before you realize there is a problem. ITC COMPUTERS utilizes pre-failure alerts and performance trends to both enhance system uptime and availability and to make future Environment Planning recommendations.

Enhanced Response Time

Take a moment and recall previous support experiences. Did YOU have to alert your provider about a “down” server? Were dispatch times as prompt as promised? Did you ever have a technician show up with an incorrect part, or worse, a Cisco expert show up for a Microsoft issue? The ITC COMPUTERS ITC-ProActive Care program enhances uptime and availability based on fast and accurate analysis, isolation and determination of critical events. In the event of a hardware failure, our technicians will have already accessed part number and appropriate repair information, expediting dispatch time and problem diagnosis.

Benefits:

• Enhance uptime and availability
• Avoid outages
• Prevent lost data
• Eliminate finger-pointing
• Reduce operations costs and risks
• Enhance response time, minimizing time to repair
• Centralize continuous support
• Assure happier users

Focus on your Core Competencies

ITC COMPUTERS ITC-ProActive Care provides support for new and existing technologies. ITC COMPUTERS supplements client IT staff with full-time, dedicated onsite technicians skilled to support specific systems requirements. Technicians become an extension of client IT groups by working with staff to troubleshoot, repair and maintain a working environment. At ITC COMPUTERS we create flexible packages designed to meet your needs. Our goal is to enable our clients to shift their focus from troubleshooting systems to delivering business value.

Technical Expertise

Our team of trained engineers and technicians are certified by industry leaders – Microsoft, Novell and Linux. Their years of experience and knowledge provide you with consistent and reliable support. Our engineers conduct extensive testing and diagnostics, as well as customer-required tests to assure an error-free solution.

Highlights:

• Proactive systems management, ensuring smooth continuous operations with minimum unplanned downtime in the event of changes and technology migrations
• Reduced downtime through advanced warning of chronic and intermittent problems
• Ability to clearly identify vendor specific hardware events in a heterogeneous environment
• Remote diagnostics and call resolution

Monthly Summaries

ITC-ProActive Care agreements include monthly reports on performance-based warnings and uptime-related alerts. On a monthly basis, your account manager will meet with you to review selected highlights and summaries of the data we’ve been gathering and assess the need for any environmental changes or migrations.

Assured Uptime

ITC COMPUTERS provides a 360º maintenance service for your data protection needs. From the business-level requirements, through back-up operations and procedures, to the supporting hardware and software infrastructure, our highly experienced professionals manage all aspects of your infrastructure.  The objective is to ensure that your most critical enterprise assets are fully protected.  At the heart of this service is core monitoring technology that assures your critical systems, applications, and the servers on which the applications reside are performing smoothly, minimizing downtime and assuring your staff focuses on core competencies.

Our remote support services on systems increase service response time for customers. We support systems at any distance quickly and efficiently.

Try out the ITC Experience Now and Call Us Today:
1-250-754-3993 or email info@itccomputers.ca.